Podcast
As the Drum Turns
Hosted by SRM Concrete
How a backyard dream turned into a ready-mix business. Each week, join Jeff Hollingshead, CEO of SRM Concrete, as he shares stories of values, hard work, and SRM's commitment to service.
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Episodes
- 323: Investing in PeopleMay 7, 2026 · 18 minIn this episode of As the Drum Turns , Jeff and Lora discuss how SRM is investing in its people through stronger training, clearer career paths, and new opportunities for growth.
- 322: Lead in the GreyMay 1, 2026 · 16 minIn this episode of As the Drum Turns, Jeff and Tim continue discussing the feedback from the Great Place To Work survey by covering management quality and fairness at SRM.
- 321: Reset and RechargeApr 24, 2026 · 18 minIn this episode of As the Drum Turns, Jeff & Lora discuss the next topic from our Great Place To Work survey results: PTO & vacation time. They also recap Jeff’s recent trip to New York and New Jersey, highlighting the importance of culture, standards, and work ethic across the business.
- 320: Consistently InconsistentApr 17, 2026 · 16 minIn this episode of As the Drum Turns, Jeff & Lora discuss the next topic from our Great Place To Work survey results: work-life balance & scheduling predictability.
- 319: Fair Pay, Stability, & Feeling ValuedApr 13, 2026 · 26 minIn this episode of As the Drum Turns , Jeff & Lora announce the opening of a new cement terminal in Texas and tackle the topic of pay and income stability.
- 318: Great Place to WorkApr 3, 2026 · 21 minIn this episode of As the Drum Turns, Jeff & Lora begin discussing SRM's recent Great Place To Work certification and what the results of the survey tell us about our company's culture.
- 317: Pick Up the PhoneMar 27, 2026 · 17 minIn this episode of As the Drum Turns , Lora is joined by Mike Hollingshead and Tim Langelier to discuss what good service means for our cement and aggregate divisions and the importance of picking up the phone every time it rings.
- 316: Exceeding ExpectationsMar 20, 2026 · 16 minOn this episode of As the Drum Turns, Jeff and Lora discuss the team’s commitment to constant improvement, always looking for ways to refine operations and better support the people they serve.
- 315: Reinvent Yourself RegularlyMar 13, 2026 · 19 minIn this episode of As the Drum Turns , Jeff & Tim cover the fourth and final service principle from The Fred Factor by Mark Sanborn and discuss the act of gradual improvement.
- 314: Continually Creating ValueMar 6, 2026 · 17 minIn this episode of As the Drum Turns, Jeff & Tim cover the third service principle from The Fred Factor by Mark Sanborn and discuss how we can create value in everyday interactions with our customers.
- 313: Success is Built on RelationshipsFeb 27, 2026 · 20 minIn this episode of As the Drum Turns, Jeff & Lora continue covering The Fred Factor by Mark Sanborn and discuss the importance of relationships with customers and how it is essential for quality service.
- 312: Everyone Makes a DifferenceFeb 20, 2026 · 25 minIn this episode of As the Drum Turns, Jeff & Lora begin covering The Fred Factor by Mark Sanborn and how everyone at SRM– from operators and dispatchers to mechanics and loader operators can make a difference for our customers.
- 311: Root Cause AnalysisFeb 13, 2026 · 19 minIn this episode of As the Drum Turns , Jeff & Lora recap the 2026 Leadership Conference in Nashville, Tennessee, discuss this year's main focus of SERVICE and how we reach the root of problems instead of constantly correcting the same issues.
- 310: Pick Something, Fix SomethingFeb 13, 2026 · 18 minIn this episode of As the Drum Turns , Jeff & Lora discuss the excitement of SRM's upcoming leadership conference, provide their Super Bowl predictions, and cover the great returns of doing more than you're asked to do.
- 309: Hire Them Right, Train Them Right, Treat Them RightJan 30, 2026 · 14 minIn this episode of As the Drum Turns, Jeff & Lora discuss new developments in our training program and how consistency in the way we hire, train, and retain is crucial for longevity.
- 308: Get in the ArenaJan 23, 2026 · 16 minIn this episode of As the Drum Turns, Jeff & Lora talk about the risk and reward of "getting in the arena" and how our company was built by leaving it all on the field every day.
- 307: More Than WordsJan 16, 2026 · 16 minIn this episode of As the Drum Turns , Jeff and Lora announce the opening of a new plant in Georgia, named a new GM, and discuss why the way we communicate matters more than the words spoken.
- 306: The More They Know, The More They'll CareJan 9, 2026 · 12 minIn this episode of As the Drum Turns, Jeff & Lora welcome SRM's 24th state and discuss how operating a business transparently builds trust and loyalty among team members.
- 305: Hoosier DaddyJan 2, 2026 · 20 minIn this episode of As the Drum Turns, Jeff & Lora discuss drawing inspiration from Indiana's Coach Cignetti and turning it up in 2026 by putting the right people in the right spots.
- 304: 2025 RecapDec 26, 2025 · 18 minIn this episode of As the Drum Turns, Jeff & Lora recap 2025 by sharing the major stats and stories from the past year while beginning to cast a vision for the upcoming year.
- 303: Excellence Starts WithinDec 19, 2025 · 15 minIn this episode of As the Drum Turns, Jeff & Lora discuss the idea that excellence in our work is an overflow of the state of the other aspects of our lives, and how self-improvement starts from within.
- 302: Constant ImprovementDec 12, 2025 · 12 minIn this episode of As the Drum Turns, Jeff & Lora talk about a freezing night pour in Cleveland, Ohio, the small things that added up to cause issues, and showing people what "good" looks like.
- 301: Service, Service, ServiceDec 5, 2025 · 16 minIn this episode of As the Drum Turns, Jeff & Lora talk about the ripple effect of simply taking a customer's order, the true cost of a poor customer service experience, and what we can do to fix it.
- 300: Open Doors, Ghost Orders, and Family DaysNov 28, 2025 · 20 minIn this episode of As the Drum Turns, Jeff & Lora answer your questions! From open-door policies to ghost orders, vacation days, and expanded family days, this episode covers a wide variety of topics.
- 299: EntitlementNov 21, 2025 · 18 minIn this episode of As the Drum Turns, Jeff & Lora cover one of Nick Saban's Five Enemies of Greatness: Entitlement, and how past success can allow entitlement to creep in.
- 298: Team Appreciation with Claybrooks and DeionNov 14, 2025 · 16 minOn this episode of As the Drum Turns, Jeff & Lora welcome Operators Jeff Claybrooks and Deion Wade for Team Appreciation Day. They discuss what makes the company's culture thrive and unforgettable moments from their time on the job.
- 297: The Weakest LinkNov 7, 2025 · 18 minIn this episode of As the Drum Turns, Jeff & Tim talk about the damaging effects of weak links, how to manage them, and what to do if you're the weakest link on your team.
- 296: Be a Load Bearing WallOct 31, 2025 · 13 minIn this episode of As the Drum Turns, Jeff & Lora discuss the lean and mean culture of SRM and how our "load-bearing walls" differentiate us in our industry.
- 295: Keeping Standards HighOct 24, 2025 · 16 minIn this episode of As the Drum Turns, Jeff and Lora talk about keeping high standards through our company's rapid growth, pushing back against entropy in every aspect of our business, and why decals matter.
- 294: On the Green in Middletown, OhioOct 17, 2025 · 18 minIn this episode of As the Drum Turns, Jeff & Lora are joined by our VP of Sales, Bryan Gagnier, on site at our Cincinnati Customer Appreciation Golf Tournament to discuss the trajectory of our sales teams across the country.
- 293: The Zeigarnik Effect & Getting Things DoneOct 10, 2025 · 16 minIn this episode of As the Drum Turns, Jeff & Tim discuss what psychology teaches us about the satisfaction of getting things done and the cognitive dissonance created by unfinished tasks.
- 292: Building CathedralsOct 3, 2025 · 15 minIn this episode of As the Drum Turns, Jeff & Lora discuss the different perspectives of three bricklayers and how the way we view our work can change how we do our work.
- 291: Do Common Things Uncommonly WellSep 26, 2025 · 17 minIn this episode of As the Drum Turns, Jeff & Lora discuss the Family Day finale, and how every team member at SRM can "Do Common Things Uncommonly Well" to elevate our quality and service.
- 290: Selling ShoesSep 19, 2025 · 22 minIn this episode of As the Drum Turns, Jeff & Lora cover a significant benefit update, upcoming HMC improvements, and what we can learn from the optimistic outlook of a shoe salesman.
- 289: On the Green with Tom ZoellerSep 12, 2025 · 19 minIn this episode of As the Drum Turns, Jeff & Lora are joined by Middle Tennessee Sales Manager, Tom Zoeller, from the Tennessee Customer Appreciation Golf Tournament to discuss his 47-year career in the concrete industry and how the next generation of SRM salespeople can succeed.
- 288: Impactful BrevitySep 5, 2025 · 13 minIn this episode of As the Drum Turns, Jeff & Lora cover the superpower of brevity and how impactful words and actions can revolutionize the customer experience.
- 287: Take Pride in Everything You DoAug 29, 2025 · 16 minIn this episode of As the Drum Turns, Jeff & Lora cover a productive trip to the Dallas/Fort Worth metroplex, how steady improvement wins, and taking pride in every aspect of your work.
- 286: Back to Base CampAug 22, 2025 · 15 minIn this episode of As the Drum Turns, Jeff & Lora discuss how climbing Mt. Everest involves frequent trips to and from base camp and how we can embrace steady improvement in our business.
- 285: The Importance of ConsistencyAug 15, 2025 · 14 minThe Importance of Consistency In this episode of As the Drum Turns , Jeff and Lora dive into Jeff's travels this week, including a visit to a new quarry in Cowan, Tennessee. They share a few lighthearted moments (including an unexpected story about chicken bones) and reflect on the importance of delivering a consistent level of service to customers across the country.
- 284: It Takes All Of UsAug 8, 2025 · 11 minIn this episode of As the Drum Turns , Jeff and Lora reflect on their recent visit to Cincinnati, sharing key insights about what it truly means to deliver exceptional customer service. They emphasize the importance of consistency, communication, and care at every step of the customer journey.
- 283: Purpose in MotionAug 1, 2025 · 12 minIn this episode of As The Drum Turns , Jeff and Lora talk about Family Day in New Jersey, Jeff’s recent trip to Savannah, and the importance of not procrastinating—instead, bringing a sense of urgency to our work and making every action count.
- 282: Radical ServiceJul 25, 2025 · 16 minIn this episode of As the Drum Turns , Jeff and Lora talk about why the little things matter and how radical service should drive everything we do.
- 281: Blitz ThemJul 18, 2025 · 11 minIn this episode of As the Drum Turns, Jeff & Lora discuss the "blitz them" mentality of Coach Williams and how we can adopt that mentality to win every day.
- 280: Limestone, Servers, and InterviewsJul 11, 2025 · 25 minIn this episode of As the Drum Turns, Lora is joined by Dale Cathey, Teddy Hazelwood, Danielle Pudvah, Bunny Grazier, Skyler Crews, Lisa Tracy, and Mike Zagula for an insightful conversation highlighting key updates and developments across their SRM departments.
- 279: Live from Hickory Grove RoadJun 30, 2025 · 10 minIn this episode of As the Drum Turns, we hear about the origin and history of the annual Fourth of July Picnic from Mike, Jeff, and Ryan live from the place where it all began.
- 278: Ask the ExpertsJun 27, 2025 · 18 minIn this episode of As the Drum Turns, Jeff & Lora cover a visit to the Abilene mega-site and how the best consultants can be found in trucks and dispatch offices.
- 277: Communicate & Follow ThroughJun 20, 2025 · 18 minIn this episode of As the Drum Turns, Jeff is joined by our General Counsel, J.D. Kious to give an overview of our legal department and how everyone can help by communicating and following through.
- 276: The Illusion of Explanatory DepthJun 13, 2025 · 16 minIn this episode of As the Drum Turns, Jeff & Lora cover improvements at HMC, three new GM's, and how being able to explain something shows what you really know.
- 275: Dictate the DayJun 6, 2025 · 21 minIn this episode of As the Drum Turns, Jeff & Lora cover recruiting efforts, HMC improvements, and how our leaders can take control of their responsibilities by being proactive.
- 274: The New MainframeMay 30, 2025 · 22 minIn this episode of As the Drum Turns, Jeff & Lora are joined by Skyler Crews to discuss how SRM is harnessing the power of data and AI to improve systems and processes across our company.